Privacy Policy

You do not need to provide personal data to use a large part of our Site. However, if you wish to contact us, chat online, subscribe to our newsletter, or order our products, you will need to provide certain information. This may include your name, address or place of residence, phone number, email address, and when using our contact form, your message and any additional information you choose to provide.

To order our products, you will need to create an account with us. You may also invite your friends to shop on the Site (e.g., via email, Facebook, or Twitter). Please ensure that you only share our communications with people who are happy to receive them.

We request your phone number to process your order and keep you informed of its progress. This number may also be shared with our delivery partners so we can keep you updated on shipping. You may also choose to provide your date of birth and gender to benefit from a more personalized shopping experience.

We do not store your banking details. We use third-party providers, including PayPal, to process payments, and these entities are the only ones with access to your payment information. When you visit our Site, we also automatically collect certain information about you. For more details, please refer to the “Cookies and Tracking Technologies” section below.

The information we collect allows us to:

• Provide you with the products and services you have ordered;
• Verify your identity and payment details;
• Manage our Site and provide customer service;
• Plan and manage our business activities, including analyzing your purchasing habits and preferences;
• Communicate with you (including by email or phone if provided);
• Inform you about our offers and products;

You consent to us sharing your personal data with other companies within La Grande Boutique and with our service providers for the purposes described above. This will be done strictly confidentially and only within the limits permitted by applicable data protection laws. These providers may include, without limitation, customer service providers, payment processors, identity verification and fraud prevention services, and website hosting and maintenance providers.

We may also disclose your account data and other personal data to comply with legal obligations; enforce our Terms and Conditions; or protect the rights, property, or safety of La Grande Boutique, its users, or third parties. In the event of a sale of all or part of our business or assets, including in the case of bankruptcy, merger, or asset transfer, your personal data may be transferred to a third party as part of such a transaction.

To access the personal data we hold about you, or if you have any questions regarding your rights (including the right to correct or object to certain data), please contact us at contact@lagrandeboutique.net or by phone at +33 (0)4 42 26 30 72 (Monday to Friday, 10am to 6pm GMT+1). In accordance with the law, we may charge a small fee to provide you with a copy of your data.

To subscribe to our newsletter—featuring updates on new products, offers, events, and store news—and to receive special offers by email or phone, please complete our subscription form. If you make a purchase on our Site, we may also use your contact details to send you our newsletter and occasional promotional offers.

All communications you receive by email or phone will come exclusively from us. We do not sell or share your personal data with third parties for marketing purposes. You may unsubscribe at any time via the unsubscribe link in our emails or by contacting us at contact@lagrandeboutique.net or by phone at +33 (0)4 42 26 30 72 (Monday to Friday, 10am to 6pm GMT+1).

We use technologies such as “cookies” to collect information and store your online preferences. Cookies are small data files sent from a web server to a browser, allowing the server to uniquely identify the browser on each page.

We use the following categories of cookies on our Site:

Category 1: Strictly necessary cookies

These cookies are essential to enable you to browse the Site and use its features. Without them, services such as remembering your login details or shopping cart cannot be provided.

Category 2: Analytics cookies

These cookies collect anonymous information about how visitors use our Site. For example, we use Google Analytics cookies to understand how users arrive on and interact with our Site, allowing us to improve navigation, shopping experience, and marketing campaigns. These cookies do not collect data that can identify you personally.

Category 3: Functionality cookies

These cookies remember your preferences (such as country, language, or search filters like size, color, and product type) to provide a more personalized experience. The information collected may be anonymized and cannot track your activity on other websites.

Category 4: Targeting or advertising cookies

These cookies collect information about your browsing habits to deliver ads more relevant to you and your interests. They are also used to limit how often you see an ad and measure campaign effectiveness.

Category 5: Social media cookies

These cookies allow you to share activity on the Site via social networks such as Facebook and Instagram. These cookies are not under our control. Please refer to the respective privacy policies of these platforms to understand how they use cookies. To delete cookies stored on your device, please refer to your browser’s help section. More information is available at www.AboutCookies.org. To opt out of Google Analytics tracking, visit http://tools.google.com/dlpage/gaoptout.

We implement appropriate measures to ensure the security, integrity, and confidentiality of the information you provide. However, if you voluntarily disclose personal information in unsecured environments (such as forums, chats, or public areas), this information may be collected and used by third parties beyond our control.

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us by email.